Content Moderator - Melayu Language (Bahasa Melayu)

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

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Key skills and experience

Minimum D3 in any major (all majors are welcome)

Excellent communication skills in English and Malay Language / Bahasa Melayu (written, spoken, listening, and reading) with at least B2 proficiency in both languages.

New graduates are welcome.

No experience required. But it will be a plus point if you have it.

Being able to start working immediately is a strong plus.

BPO experience is a plus.

Must be willing to work in a shifting schedule

Willing to undergo training.

Willing to work weekends and public holidays

Willing to be placed in Denpasar, Bali (full WFO)

Responsibility

Review all user-generated content on your platform, including text chats, images, videos, and comments.

Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.

Manages content safety for short-video products to ensure compliance with legal standards.

Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.

Manages and addresses inappropriate content reports, applies company policy.

Coordinate with supervisors to deal with contents violating community guidelines and update operations standards

Perform audit of contents received for sharing on social media uploads

Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials

Review and update content on popular social media platforms

As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Benefit

Attractive basic salary

BPJS Kesehatan and BPJS Ketenagakerjaan

Private Health Insurance

Monthly internal events

Paid leave

Career path

International, fun, and professional working environment:

Working closely with experienced foreign experts;

Free drinks (coffee, mineral water, etc.)

Training and career development opportunities;

Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali