QA Automation UAT & IVR Experience

Title: QA Automation - UAT & IVR Experience

Location: Columbus, OH (Onsite)

Employment Type: Contract

Job Summary

We are seeking skilled QA Automation Engineers with strong UAT and IVR testing experience in the banking domain. The ideal candidate will bring expertise in functional, API, and automation testing while ensuring end-to-end quality across complex digital banking ecosystems and contact center platforms.

Key Responsibilities

Execute User Acceptance Testing (UAT) for IVR, Live Chat, Web, and Mobile banking applications.

Design and implement test automation scripts using Selenium, Cucumber, Java, or Python.

Perform API testing with Rest Assured, SoapUI, or Postman.

Develop and manage test scenarios, data, and scripts aligned with business requirements.

Conduct functional, regression, and integration testing across digital and backend systems.

Work with stakeholders to track and resolve defects and ensure timely delivery.

Test contact center operations, digital workflows, and backend banking integrations.

Support performance testing using JMeter or LoadRunner.

Ensure compliance with UAT best practices, test data management, and documentation standards. Required Skills and Experience

5-10 years of experience in QA Automation & UAT within banking or financial services.

Proficient in Selenium, Java, Cucumber, Python.

Strong experience in API testing (Rest Assured, SoapUI, Postman).

Working knowledge of Gradle, Maven, Git, Bitbucket, JIRA, Confluence, qTest.

Familiar with CCaaS, Operations Desktop, Admin Tools, and contact center systems.

Deep understanding of IVR workflows, digital banking applications, and backend systems.

Proficient in Agile/Scrum methodologies and defect lifecycle management.

Strong analytical and problem-solving ability.

Excellent communication and stakeholder engagement skills. Preferred Qualifications

Exposure to automated CI/CD pipelines using Jenkins or similar tools.

Knowledge of SQL/Database testing and cross-browser validation.

Relevant certifications (ISTQB, Agile Testing, or Quality Assurance) preferred.