Avaya Voice Phone Telephony Systems Engineer

Title: Avaya Voice Phone Telephony Systems Engineer

Location: Urbana, MD

Duration: 6-12 Months

Salary Range:

$35 - $38/hr on W2

Introduction

We are seeking a skilled professional to join our IT Infrastructure Telecom team. This role is crucial in establishing and maintaining voice and data networks, ensuring seamless communication and telephony operations. Our ideal candidate is a dedicated expert in Avaya systems with a strong background in telephony and network management.

Required Skills & Qualifications

Applicants must be able to work directly for Artech on W2

Strong experience in configuring and managing telephony systems

Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems

Hands-on experience with NICE Uptivity for call recording and screen capture

In-depth knowledge of telecommunications technologies and Avaya PBX systems

AWS Connect configuration and administration expertise

Understanding of business continuity and disaster recovery strategies Preferred Skills & Qualifications

Familiarity with TASKE Reporting tools

Exposure to Cisco, secure telephone, and video communication technologies

Experience in designing and optimizing telephony networks Day-to-Day Responsibilities

Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards

Activate and manage remote access tools for telephony systems

Verify service functionality through circuit testing, equipment reprogramming, and alarm validation

Document telecom network configurations, including diagrams and programming details

Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management

Respond to and resolve Service Desk escalations related to voice adds, moves, and changes

Monitor and document system usage, licenses, and perform regular audits and cleanups Company Benefits & Culture

Comprehensive health and wellness benefits

Opportunities for continuous learning and professional development

Inclusive and diverse work environment that values collaboration and innovation

For immediate consideration please click APPLY to begin the screening process with Alex.