Tech Support Agent

We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity.

Key Responsibilities:

Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants).

Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team.

Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills:

Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment.

Ability to diagnose and resolve hardware and software issues without relying on scripted responses.

Strong understanding of management-level functions of POS systems beyond basic usage.

Excellent communication skills with the ability to explain technical issues to non-technical users. Pay & Benefits

Hourly Rate: $15-18/hr.

FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.