Technical Support - Sr

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Job Title: Technical Support

Location: Mclean, VA - 100% Onsite

Duration: 8 months (with possible extension or conversion)

Join our team in McLean, VA, and provide exceptional support in a dynamic and inclusive environment! This position offers the opportunity to work onsite in a vibrant community, fostering growth and collaboration.

Responsibilities

Provide exceptional support for a rapidly growing group of team members across multiple divisions.

Focus heavily on laptop support, managing a mix of Windows PCs, Macs, and mobile devices.

Deliver top-notch, customer-focused support with excellent written and verbal communication skills.

Engage in cross-training efforts with peers where applicable.

Contribute to site-level operational readiness and process improvements.

Effectively manage upwards as needed.

Be self-aware of skill gaps and work proactively to improve.

Collaborate frequently with the site lead, acting as a back-up when delegated.

Participate in cross-platform collaboration with immediate peers. Required Qualifications

5 years of recent technical support experience.

At least 1 year of experience in remote administration and end-user support.

At least 1 year of experience with Windows 10 or earlier operating systems.

At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).

At least 6 months of experience with Google suite applications.

At least 1 year of experience with macOS (High Sierra).

1 year of experience with Active Directory.

1 year of experience with virtualization technologies, including client tools (Fusion, ESX).

1 year of experience with platform management and integration, including JAMF Casper Suite or SCCM. Preferred Qualifications

Bachelor's Degree in Business, Information Systems, Computer Science, or equivalent experience.

1 year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

Client certification(s).

1 year of macOS Server administration experience.

1 year of experience with productivity tools running on Macs, including MS Office, Lync, or Skype.

1 year of experience with Mac support for 100 end users.

1 year of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS.

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