Senior Field Quality Engineer (Remote)

We are seeking a Senior Field Quality Engineer (Remote) to drive products, service, supplier, and customer quality across the region. This role leads cross-functional efforts to identify, resolve, and prevent quality issues, ensuring that Vertiv's Quality Management System (QMS) is effectively implemented and continuously improved. The incumbent will be a key point of contact for internal and external quality audits, customer claims, supplier quality, Service quality, and will report on quality performance to senior leadership

Responsibilities:

Customer & Supplier Quality

Deploy, train, and audit policies, standards, and procedures for all manufacturing sites, subcontractors (3rd parties), and service operations to ensure high product and service quality.

Collaborating within business leads to taking corrective actions in response to manufacturing or service issues.

Manage customer claims: coordination, root cause analysis, corrective / preventive actions.

Lead contract reviews for customer requirements.

Coordinate customer audits; ensure improvement actions are implemented.

Support regional & global supplier quality teams and supply chain: drive supplier quality programs, supplier audits / corrective actions, documentation alignment with key suppliers. Service & Product Quality

Gain deep understanding of data impacting both service and product quality; analyze trends and metrics to identify issue areas.

Lead cross-functional teams to resolve key quality issues and inquiries based on data.

Initiate and drive continuous process quality improvements in respective areas; support roll-out of the Vertiv Operating System, with measurable progress.

Share quality best practices across the region. Quality Management Systems & Processes

Manage Process Risk Analysis / RCCM (Root Cause Corrective Measures).

Responsible for deployment, implementation, and sustainment of the Quality Management System.

Maintain all QMS documentation: trip reports, audits, inspections.

Periodically coordinate QMS reviews, report to regional leadership on system status and operations.

Perform internal audits, track and report progress.

Serve as contact / representative for external certification bodies (e.g. ISO) and lead ISO-related audits. Reporting, Compliance & Other Duties

Provide regular (e.g. weekly) reports on Key Quality KPIs, product and service issues.

Ensure communication channels are effective within the business.

Oversee special projects / assignments as assigned.

Follow all internal Quality Management System (QMS) procedures, Vertiv trade-compliance rules, health & safety (H&S) and environmental protection policies.

Report accidents, occupational illness, emergency situations; follow emergencies and operational controls as required. Qualifications (Required)

Bachelor's degree in mechanical or electrical engineering, Quality, Manufacturing, or related professional experience.

Significant experience (often 10+ years, depending on level) in quality management / engineering, including experience with product, service, and supplier quality in a manufacturing or technology environment.

Proven track record leading cross-functional teams to resolve quality issues, performing root cause analysis, corrective and preventive action (CAPA) cycles.

Experience with Quality Management Systems and ISO (or similar) certifications, including audits (internal and external).

Strong data analysis skills - experience collecting, interpreting, and acting upon quality metrics / KPIs.

Excellent communication and stakeholder management skills; ability to work across functions (manufacturing, service, supply chain, etc.).

Good understanding of risk management, process mapping, and process improvement methodologies.

Commitment to compliance, safety, environmental, H&S standards.

High confidence abilities in leading and conducting meetings and discussions

Experience in construction activities and manufacturing facilities

Strong communication skills Preferred Skillsets

Advanced degree or certification in quality management (e.g. Six Sigma, CQE, ISO Lead Auditor).

Experience with Vertiv or similar critical infrastructure / technology / manufacturing companies.

Mechanical, thermal, electrical, liquid cooling systems knowledge and experience and/ or advanced knowledge PHYSICAL & ENVIRONMENTAL DEMANDS

Climb ladders, roof structural equipment, confined spaces, construction sites, a variety of environmental conditions TIME TRAVEL REQUIRED

75% travel About Us

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About the Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.