Service Coordinator / Dispatcher

Overview:

Join our growing team at Commercial Express HVAC as a Service Coordinator / Dispatcher, where you will play a vital role in maintaining smooth operations and delivering exceptional service to our customers. In this role, you'll be responsible for coordinating and dispatching service requests to our team of skilled technicians. This is an exciting opportunity to be part of a dynamic team and contribute to the continued growth and success of our Service Department!

About Us:

For over two decades, Commercial Express HVAC has been a trusted leader in the HVAC industry, recognized for our unwavering commitment to quality service and customer satisfaction. We take pride in delivering top-notch HVAC solutions and building long-term relationships with our clients. Our team is driven by excellence, integrity, and a passion for service.

Key Responsibilities:

Coordinate and Schedule Service Calls - Efficiently assign service requests to technicians and ensure timely scheduling of appointments.

Customer Communication - Act as the main point of contact for customers, providing clear, friendly, and professional communication regarding appointments and updates.

Create and Manage Work Orders - Generate accurate work orders and ensure all necessary details are documented for technicians.

Track Service Call Progress - Monitor service calls from start to finish, ensuring prompt completion and resolving any scheduling or service issues.

Professional Interaction - Maintain a high level of customer service in all communications to ensure a positive customer experience. Requirements

Essential Skills and Qualifications:

Education - High school diploma or GED required.

Experience - Minimum of 3 years' experience in HVAC dispatching or a similar service coordination role.

Customer Service - Strong interpersonal and communication skills with a customer-first mindset.

Organizational Skills - Exceptional multitasking and time management abilities.

Technical Proficiency - Proficient with Microsoft Office Suite (Excel, Word, Outlook); experience with dispatching software preferred.

Dependability - Punctual, reliable, and dedicated to team success.