BDC Customer Care Specialist

Alexandria Motors is looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do well in this position. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

401K Plan

Medical - Employee match of 65%

Dental and Vision

PTO

Flexible work schedule

Employee discounts from every department

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience

Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

Complete phone calls as assigned by the BDC Manager

Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles

Stay informed about new products, features, accessories, etc., and their benefits to customers

Attend product and sales training as requested by BDC

Attend sales meetings

Maintain a professional appearance

Qualifications

High school diploma or general education degree (GED)

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy

Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Clean driving record & valid driver’s license

About Us

At Alexandria Motors, part of the Rydell Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Alexandria Motors is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.