Desktop Support Engineer

Role: Desktop Support Analyst (Inside IR35 – £150/day, 5 days on-site, Northampton)

Overview:

Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization.

Key Responsibilities:

Provide 2nd line technical support for desktops, laptops, and mobile devices.

Troubleshoot and resolve hardware/software incidents within agreed SLAs.

Use ITSM tools (e.g. ServiceNow, JIRA, Assyst) to log and manage tickets.

Build, configure, and maintain end-user devices and IT assets.

Support meeting room technology and office IT equipment.

Escalate complex issues and collaborate with Service Delivery teams.

Maintain accurate service documentation and contribute to knowledge base updates.

Skills & Experience:

Strong background in Microsoft Windows and Office 365 environments.

Proven experience supporting end-user hardware and software.

Familiarity with remote admin tools and ITSM systems.

Excellent troubleshooting, communication, and customer service skills.

Knowledge of ITIL processes (certification desirable).

Location: Northampton (5 days on-site)

Contract: Inside IR35 – £150 per day