Information Technologist 3

Schedule: Full-time

Information Technologist 3 (IT3) Position Overview

The Information Technologist 3 (IT3) is the first line of defense for our agency's technology users. In this role, you will provide technical support to employees and answer their questions about software, hardware, and network issues. You'll be the go-to person for resolving everyday technical problems and ensuring everyone has the resources they need to stay productive.

Information Technologist 3 Duties:

• Answering the telephone and responding to emails received for the IT help desk

• Create and maintain engaging training videos and job aids by collaborating with subject matter experts to simplify complex processes and ensure up-to-date, accessible learning materials for staff.

• Assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax

• Provides support for assistive technology equipment and software

• Troubleshooting with customers to determine the nature of and resolution for reported issues

• Assisting with IT equipment deployment

• Updating and repairing IT hardware and software

• Assisting with business process analysis

• Creates and updates technical documentation as needed

• Monitoring and assisting users with third party IT supported devices

A Successful Information Technologist 3 Has:

• Ability to deliver excellent customer service

• Intermediate knowledge of personal computers and peripheral operating systems (System Center Configuration Manager, end point security software and Microsoft Office 365)

• Ability to effectively utilize basic level local area and wide area networking concepts, Information Technology Infrastructure Library, remote imaging of machines, intermediate level software distribution, and configuration of management tools

• Ability to communicate technical information to technical and non-technical audiences

• Time-efficient, organized & quality driven

• Ability to multi-task

• Ability to work well in a team environment

Division of Technology Overview

The Division of Information Technology (IT) supports OOD's mission by engaging with our partners to provide solutions that solve business needs. Our services include strategic planning, project management, business requirements gathering, development, quality assurance testing, help desk support, security, database design and implementation, systems support and operations.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

90 Months

Pay Range

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

OCSEA 33

Hourly

$33.52

$35.15

$36.90

$38.70

$40.59

$42.62

$44.66

$46.87

$49.18

Annual

$69,722.00

$73,112.00

$76,752.00

$80,496.00

$84,427.00

$88,650.00

$92,893.00

$97,490.00

$102,294.00

Location Requirements

This position is required to be in office 5 days a week.

Daytime travel within Ohio is required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Applications and Selections

Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step 7) or via email to .

Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact .

This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The selection process consists of an online assessment and an in-person structured interview. All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Individuals selected for positions with Ohio's Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. Finalists must pass a preliminary check prior to a job offer being made. A full background investigation will follow. Further details will be provided during the interview process.

36 months combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 months combined work experience as specified by the agency position description & job posting.

OR

-completion of undergraduate core program in computer science or information systems AND 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

OR

-equivalent education and/or experience per Minimum Class Qualifications noted above.

Job Skills: Information Technology, Attention to Detail, Critical Thinking, Customer Focus, Listening, Problem Solving, Computer Literacy, Customer Service, Operational Support, Technical Writing

Primary Technology: IT Service Management Tools

Secondary Technology: Endpoint Customer Support