IT Support Engineer

IT Support Engineer

Working pattern: Office based with regular client site work

Contract: Permanent, full time

Salary: £26,000-£29,000 plus £300 per month car allowance and mileage at 45p per mile

About the role

You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role includes structured learning and a clear path to progress into a field engineer position.

What you will do

Deliver friendly, professional support across phone, portal and email

Log and manage tickets with accurate notes, priority and status updates

Diagnose and resolve Windows and macOS issues, printers and peripherals

Administer Microsoft 365 including SharePoint, OneDrive and Outlook

Monitor Datto RMM, respond to alerts, perform remote remediations and patching tasks

Set up new starters, user accounts and permissions, and maintain asset records

Support basic server and infrastructure tasks under guidance

Configure and support VoIP where required

Escalate incidents and problems in line with SLAs, and follow through to closure

Produce clear knowledge articles and keep process guides current and relevant

Visit client sites for scheduled work or urgent issues, representing the business professionally

What you will bring

Excellent communication and a genuine customer service mindset

Experience in an IT support role with ticket ownership and SLA awareness

Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook

Confident troubleshooting on Windows and macOS

Full UK driving licence and willingness to work on client sites regularly

Desirable

Server and infrastructure exposure, for example Windows Server, AD, basic networking

Experience with VoIP platforms

Familiarity with Datto RMM or similar remote management tools

CompTIA, Microsoft or ITIL certifications, or a plan to achieve them

Benefits and support

£300 per month car allowance

Mileage reimbursed at 45p per mile

Training plan toward field engineer duties and relevant certifications

Supportive team culture, clear processes and documented runbooks

Interview process

Short screening call with Careers Plus

Technical interview and practical troubleshooting exercise

Final meeting and an introduction to the field team

Click Apply, in your interested!