Help Desk Engineer

Cloud Helpdesk Engineer Warrington Competitive Salary+ Excellent Benefits

My client are a leading second-generation Managed Service Provider (MSP)

They are looking for a number of Cloud Helpdesk Service Engineers to join their team based in Warrington.

This role would suit either an ambitious IT Graduate or someone with 1-2 years commercial experience in IT.

Requirements :

Take ownership of incidents, managing through to resolution

Work with the latest technology such as Microsoft Azure

Problem solve to find solutions to complex issues

Providing a high level of customer-focused support through the service desk

Promptly respond to issues

Configuration of office hardware and software

Day-to-day monitoring to proactively prevent issues

Produce internal and customer reports

Completing site visits to data centre locations/customer premises

Liaising with 3rd party vendors as required

Keeping up to date on the latest technology that can enhance our and our customers' environments

Taking part in the on-call rota

Essential Skills Required :

A passion for technology above all else

Ideally you should have, or be working towards, Azure certifications

A positive attitude, always focused on finding a solution

The ability to learn new skills quickly

An understanding of Windows Server or Windows Desktop

An understanding of Active Directory

A basic understanding of TCP / IP networking

Great communication skills

This is a fantastic opportunity to launch a career in IT with an outstanding organisation who will provide you with a multitude of progression opportunities going forward.

Benefits include: Health Care, Excellent Paid Overtime rate which is £30/hr or 1.5x hourly rate, onsite gym and much more.

To apply for this role please send your CV to Peter Bibby on the email address below...