Customer Service Representative

Job Summary: The Customer Service Representative (CSR) performs all duties related to all Palmetto Pass and Violation Processing requests, inquiries and complaints.

Responsibilities:

Open, maintain and close Palmetto Pass accounts.

Initiate, research and finalize Violation Notices.

Process payments made using cash, check and credit card.

Data Entry using MS Excel and MS Word.

Answer telephone calls in a polite, friendly and professional manner.

Process correspondence accurately. Requirements:

At least 3 years of experience in a high-volume customer service call center

Ability to communicate clearly and effectively

Ability to multi-task

Maintain accurate data entry threshold

Maintain professionalism and composure with customers and co-workers

Possess excellent organizational skillsShift Schedule: 1st Shift, 8:30 am â 5:30 pm

Pay Rate: $15/Hour

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