Manager Automotive Technical Services

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!

Position Details

What You Will Do:

Planning and budgeting of fleet vehicle and shop equipment needs

Preparing and administering an annual operating budget for the department

Department and vehicle insurance needs

Understand and keep, comply with federal, provincial, and local regulations that affect service operations, such as hazardous waste disposal, health and safety, etc

Work order preparation, invoicing, and account charges are accurately recorded

Handle internal repair work expeditiously to minimize costs and to free productive labor for other work

Ensure service vehicles are serviced and repaired correctly

Oversee technicians on the job; provide technical information; ensure use of correct tools and equipment

Ordering and maintain inventory the necessary parts required to repair fleet vehicles

Maintain shop equipment in safe and effective working condition. Establish preventive maintenance schedules where necessary. Advise management on equipment required for department

Work closely with fleet to solve any outstanding equipment issues, to ensure CCG Drivers have a safe and viable work vehicle

Hire, train, motivate, counsel, and monitor the performance of all department Associates to ensure a highly engaged team resulting in exceptional performance

Follows all Human Resources practices during any disciplinary or attendance counseling to comply with provincial employment legislation and company practices at CCG

Ensure that service department Associates follow safety policy and practices and that they report all accidents immediately

All other duties as assigned

Who You Are:

5+ years Fleet Service Centre Manager or 2 to 3 years Shop Supervisor or Lead Hand experience

Red Seal Automotive Technician

Heavy-Duty Transport Technician (preferred)

Strong knowledge of Health & Safety processes

Hands on, seasoned, and well-organized professional with effective time management skills

Exemplary communications skills specifically in communicating complex/technical information to a wide audience

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.