Sr. Manager Client Services

Overview

Direct message the job poster from HealthPlan Data Solutions

Role

Vice President of Human Resources at HealthPlan Data Solutions

About the Company

HealthPlan Data Solutions, Inc is dedicated to providing exceptional client services and innovative solutions in the healthcare sector.

About the Role

The Senior Manager of Client Services will be responsible for managing key HDS accounts while serving as an advocate for our clients. They will be responsible for ensuring all clients receive top notch support, project management, and clear value from their partnership with HDS. As a Senior Manager, they will execute all communication between HDS, our clients, and our partners, including PBMs, to gather the necessary data, files, and documentation to onboard, maintain, and manage clients. Additionally, this role will be expected to become a subject matter expert on the HDS product suite in order to facilitate client training and creative problem solving. Ultimately, they will serve as the lead storyteller and point of contact helping deliver and demonstrate the value HDS is achieving for their pharmacy benefit plan.

Responsibilities

Explain and interpret client results during regular monthly client status meetings

Schedule, organize, develop, and conduct quarterly business reviews (QBRs)

Become a subject matter expert on HDS payment integrity solutions

Capture and relay customer needs to our IT, Product, and Analytics departments

Maintain thorough knowledge of HDS software and the data required to drive analytics

Track key metrics to provide real-time guidance to the executive management team regarding wins to celebrate, potential issues to resolve, and overall account health/risks

Interpret PBM contracts and analytics reports to suggest strategies for clients to create efficiencies, reduce costs and improve health outcomes

Train external users on the use of HDS products

Be a brand ambassador, consistently impressing customers with your knowledge and professionalism embodying what it means to be a client advocate

Required Skills, Capabilities, and Attributes

Deep knowledge of the pharmacy benefit, pharmacy distribution channels, PBM contracts, pharmacy pricing, formulary management, and current regulations

Highly developed project management and critical thinking skills

Comfort presenting in front of clients including presentation development skills

Demonstrated success meeting deadlines on time with both speed and accuracy

Strong listening and communication skills

Understanding of common data analysis concepts and tools

Highly proficient with MS Office suite (Excel, PowerPoint)

Ability to work cross-functionally to solve complex problems

Willingness and capability to learn new concepts and tools

Required Experience and Qualifications

Degree from an accredited college

5-7 years experience in healthcare related field with experience working for a health plan, PBM, or working as a PBM consultant

PharmD, RPh., Nurse, or Certified Pharmacy Technician is a plus

5-7 years of direct client-facing experience

Preferred Skills

Experience in a client-facing role within the healthcare industry

Familiarity with HDS product suite

Pay range and compensation package

Compensation details will be discussed during the interview process.

Equal Opportunity Statement

HealthPlan Data Solutions, Inc is committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences. #J-18808-Ljbffr