HVAC Technician Team Lead

HVAC Technician Team Lead

Logan A/C & Heat Services

57 reviews (

Columbus, OH 43204

Starting at $32 an hour

Logan A/C & Heat Services in Columbus, OH, is looking to hire an experienced HVAC Technician Team Lead.

We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing, and continuous opportunities for growth.

Key Responsibilities:

Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.

Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and the Service Sales Leader in strategy meetings every Thursday.

Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.

Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.

Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.

Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.

Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.

After-Hours Commitment: Be part of the on-call rotation for after-hours support.

Growth Expectations:

Develop as a team motivator and effective leader.

Refine time management and productivity strategies.

Establish structured processes for different service call types.

Build technical proficiency in all products Logan Services offers.

Serve as a mentor for less experienced technicians.

Competencies:

Adaptability: Flexibility to adjust to new challenges and provide support where needed.

Initiative: Resourcefulness to take action independently.

Effective Communication: Clearly convey necessary information to teammates, customers, and leadership.

Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions.

Leadership: Strong ability to inspire and guide team members toward shared goals.

Positive Attitude: Consistently demonstrates a collaborative, can-do approach.

Experience & Qualifications:

Experience: 3+ years in residential HVAC service.

Track Record: Proven success in service dollar and sales generation.

Technical Aptitude: Advanced understanding of HVAC systems and principles.

Certifications: EPA certification required.

Communication Skills: Strong written, verbal, and interpersonal skills.

Physical Requirements:

Ability to stand, walk, bend, crouch, and drive for extended periods.

Must be able to work in varying environmental conditions and safely handle hazardous materials.

Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.

Our PARTE Values:

P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.

A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.

R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.

T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more- delivering the best for our customers, our company, and each other.

E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.

Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!

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