Customer Success Coordinator

Position: Customer Success Coordinator

Company Overview:

elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service.

Key Responsibilities:

- Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication

- Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience

- Onboard new learners and guide them through our services, ensuring a smooth and successful implementation

- Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise

- Collaborate with cross-functional teams to improve processes and enhance the overall learner experience

- Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services

- Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements

- Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies

Qualifications:

- Bachelor's degree in Teaching

- 2+ years of experience in teaching English (customer success or account management a plus)

- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers

- Excellent problem-solving and critical thinking skills

- Ability to work independently and manage multiple tasks and priorities

- Fluent in English (both written and spoken)

Location:

This is a remote position based in Brazil. You will have the flexibility to work from home.

Contract Details:

This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers.

If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals, we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.