PR/Marketing Agency Account Manager (Health Tech, Biotech)

We are KNB Communications, an award-winning marketing and communications agency on a fast-paced journey that is growing and leading healthcare communications. We provide marketing and PR services for top healthcare technology and life sciences companies around the world. Our experts are renowned for moving minds and driving a better healthcare ecosystem for all. We’re looking for a dynamic Account Manager to join our team.

We are continuing our growth! We are looking for our next new team member who can join our team and contribute to our incredible, innovative, dynamic client services.

The Account Manager is the principal contact between the agency and the client and is responsible for ensuring all deliverables are met. This team member works cross-functionally to develop and execute communications, marketing, and PR strategies and tactics that help our clients reach their goals.

If you are a strong project manager who can prioritize and organize, delegate and communicate, and can herd cats, — we’re going to get along really well.

KNB Communications is 100% remote. You can work from anywhere as long as you have dependable internet and are willing to keep central or east coast hours.

Roles and responsibilities:

1. Client management + communication

Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations

Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholders

Demonstrate enthusiasm in client communications

Offer new ideas and initiatives to the team

Run biweekly and ad hoc client meetings

Own project trackers and update them weekly

Onboard new clients

Create timelines and project trackers for new accounts

2. Client service delivery

Direct account support (PR, marketing, freelancers, etc.) to secure deliverables

Set and influence strategy

Set KPIs for accounts and communicate the status

Ensure scopes of work are on track and on time

3. KNB operations

Maintain a strong contribution margin per account

Look for opportunities to upsell

Track account expenses and update invoice sheet

Assist with new business research, proposal writing, and presentations as needed.

We understand no candidate checks every single box. That’s why we’ve divided our list into “must have” and “nice to have.”

Must have:

Bachelor’s degree or higher in a marketing or communications field

5-7 years of PR/marketing/communications project management experience

Strategic planner and effective implementer

Ability to maintain and foster relationships with clients and team members

Deadline-driven and understand how to prioritize and adapt under pressure

Knowledge of best practices in the marketing, communications, media/PR space

Collaborative, creative, and cool

Nice to have:

Office hours are Monday - Friday, 8:30 am - 5:30 pm ET.

Experience working in healthcare, heath tech, pharma, and/or life sciences

Agency experience

Experience with software such as Muck Rack, Cision, PR Newswire, SEM Rush, and HubSpot

Understanding of regulatory and compliance challenges for drug commercialization and HIPPA

What KNBeings love about KNB:

Constant growth and career development opportunities

Innovative and award-winning expertise

Diverse, energetic, positive culture

Collaborative, inclusive, engaging process

Excellent benefits, including health, PTO, and 401k

Never waste time commuting to an office

Location

This position is 100% Remote.

KNB Communications is based in Stamford, CT.

Office hours are Monday - Friday, 8:30 am - 5:30 pm ET.