Receptionist

Candidates Request Form 1 Job Title Receptionist 2 Client Company/Dept. Name The Federal Retirement Thrift Investment Board 3 ddress 77 K Street NE Suite 1000

Washington, DC 20002 City Name Washington State Name DC-District Of Columbi Zip Code 20002 If others (Address) 4 5 Mark up % (if any) 6 Duration of the project Project Start Date 1/3/24 Project End Date 02-28-2025 7 No. of Openings 1 No. of Maximum Submissions 2 8 Job Description 1. BACKGROUND

The Federal Retirement Thrift Investment Board (FRTIB) has identified the need for Receptionist Support services, administrative support services, and Personal Identity Verification (PIV) Card Credentialing support services-Registration, Activation, Printing, and PIN Reset tasks. Training for PIV Credentialing services will be provided via GSA USAccess online training and onsite On-the-job- training by FRTIB/BCSD Staff. Receptionist services require a professional, confident demeanor while answering a multi-line telephone and greeting walk-in and scheduled visitors. Administrative support services are needed to perform temporary administrative support duties when FRTIB Administrative Support Specialists are out of the office for an extended period of time (e.g., leave, training, etc.). PIV Card support services are needed to sustain PIV Card Issuance services during fluctuations in staffing and support steady state operations.

2. OBJECTIVE

The Contractors must be able to fulfill the requirements of the Agency by providing the above-mentioned administrative support duties. The Contractor will seek any information required to perform duties in the most efficient manner. The services to be provided are non-personal in nature. 9 Skill set info N/ 10 Education N/ 11 Certifications (if required) N/ 12 Documentation Required for submission N/ 13 Work Hours 40 hours 14 15 Work authorization required US Citizen Only 16 Relocation is accepted Yes 17 Remote work No 18 dditional Notes if any

Job Description - Receptionist Services: The Contractor shall perform services including, but not limited to:

Serve as initial point of contact for the Agency by welcoming and greeting visitors in a professional manner by phone and upon arrival to the FRTIB

Grants access into FRTIB reception area for approved visitors, deliveries and FRTIB employees to the agency

Provide general administrative and clerical support to include data entry

Maintains a safe, clean and clutter-free reception and desk area

Monitor and maintain office equipment

Receive and sort mail

Validates parking tickets as directed

Maintains security by following and enforcing the Agency's and building property managers security procedures

Screens all phone calls for the Executive Director and Deputy Executive Director and takes accurate and complete messages and directs high priority calls to other staff members as needed

nnounces calls to staff member before forwarding or sending call to voicemail

Responds to all telephone inquiries and requests timely

Ensure all visitors sign the Agency visitors' log accurately

Update and maintain Office and employee directories

Provides callers with FRTIB information such as company address, directions to the company location, company fax numbers, company website and other related information

Contributes to the FRTIB team effort by accomplishing Agency goals and objectives as defined in the Strategic Plan

ssist when required in scheduling and set-up of training room facilities

Ensure the lights and computer equipment are turned off in the Board Conference Room at the end of each day

Receives and maintains daily log of the tracking and distribution of incoming and outgoing packages/mail using messenger/courier services, such as FedEx, UPS and US Government Client mailing systems

Provides support and initiation of incoming and outgoing mail package processes pertaining to courier services, FedEx, UPS, and US Government Client Express shipping and delivery systems

Maintains and updates agency office space software of incoming and outgoing employees within 2 business days of notice

Submission of service requests via property managers service portal for maintenance and/or repairs, to include but are not limited to broken microwaves refrigerators stopped sinks, broken/damaged furniture, stains, or other damaged items related to facilities

Submission of visitor requests from agency via property managers service portal

Maintains confidentiality of all data concerning sensitive, personal or private information made available during the execution of his or her duties (Contractor may not remove any information from the Agency)

Maintain various administrative files, including visitor log, Certificate of Insurance (COI), and expiration of COI's

Notifies Facility Specialist or appropriate staff of property manager rejection

of Certificate of Insurance (COI) from perspective vendors within 1 hour of notice

Notifies Facility Specialist or appropriate staff 15 days prior to expiration of COI for action

Perform PIV card registration, activation, printing and PIN reset services as required