IT Service Desk Analyst

IT Service Desk Analyst – Edinburgh

Are you an experienced IT support professional ready to take the next step in your career?

Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT Service Desk Analyst to join their collaborative team in Edinburgh .

What You’ll Do:

As the first point of contact for IT support, you’ll provide 1st and 2nd line assistance across a wide range of technologies, from laptops and mobile devices to software applications and AV setups. You will play a key role in keeping the business running smoothly and securely.

️ Tech Stack Includes:

Dell laptops & Windows 11

Microsoft 365

iManage Work10

BigHand Digital Dictation

iOS mobile devices

Two-Factor Authentication tools

Your background:

12+ months’ experience in IT support or service desk

Strong Microsoft Windows & Office knowledge

Excellent communication and problem-solving skills

Experience in Legal, Financial, or Professional Services (preferred)

A full UK driving licence is a bonus

This is a fantastic opportunity to join a forward-thinking organisation that values its people and fosters a supportive, team-oriented culture.