FT Customer Service Representative

Job Details

L171 Hamilton Road - Columbus, OH

Third Shift

Description

Full - Time: Starting at $13 per hour.

Third Shift: Monday-Thursday (10PM-6AM)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We Are Accountable – Self-starters who pursue excellence.

We Are Driven – Problem solvers who deliver results.

We Are Passionate – Positive energy with a real desire to help others.

We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

Growth Opportunities over 90% of our management team started as an entry level team member!

Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Shift-differential pay for select shifts

PTO for all employees

401K Retirement Fund (Employer match up to 4%!)

Health Insurance Options including Health, Dental, Vision, family life insurance, and more

Basic Life Insurance & Short-Term Disability I00% Company Paid!

Employee Assistance Program

Free employee Black Card Membership including one free Black Card Membership for a direct family member

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

Answer phones in a friendly manner using information script

Greet members, sign up and tour new members, and log amenities.

Respond to member questions and concerns in a timely and professional manner

Process beverage or merchandise purchases through the point of sale system

Promote our unique fitness instruction classes (PE@PF) to our active members and our new members

Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

Customer service experience

High school diploma/GED equivalent preferred

Must be 18 years of age or older

Basic computer proficiency

Physical Demands:

Frequent lifting, carrying, pushing, and pulling

Must be able to lift up to 75 lbs.

Will encounter cleaning chemicals during shift

Frequent climbing, balancing, kneeling and crouching during shift

Continual reaching with hands/fingers/arms during shift