Front Desk Administrator - UAE

Position Purpose: The Front Desk Administrator plays a key role in ensuring a smooth and welcoming experience for clients while managing administrative tasks efficiently. This role is responsible for handling client interactions, scheduling appointments, assisting with sales, and maintaining a professional and organized reception area. Opportunities in Dubai or Abu Dhabi.

Key Responsibilities:

1. Client Experience & Reception Duties:

Greet and welcome clients in a friendly, professional, and courteous manner.

Direct clients to the appropriate service area and notify staff of their arrival.

Answer all calls promptly (within 3 rings) and respond to inquiries professionally.

Maintain clear and effective verbal and written communication with clients, colleagues, and suppliers.

Assist clients with booking and rescheduling appointments.

Provide accurate and immediate responses to client inquiries and concerns.

Maintain a positive, professional demeanor to enhance the client experience.

2. Administrative & Operational Support:

Ensure the reception area is clean, organized, and well-maintained at all times.

Log and maintain accurate records of calls, bookings, and client requests.

Compute and record financial transactions, ensuring accuracy in cash handling.

Count money in the register at the beginning and end of shifts, ensuring correct amounts and adequate change.

Assist with data entry, record-keeping, and preparing reports as required.

Follow and enforce center policies, including DHA salon compliance standards .

Utilize sales skills to promote retail products, treatment packages, and special offers.

Educate clients on homecare recommendations to support their treatment plans.

Assist in achieving center sales targets by upselling relevant services.

4. Professionalism & Teamwork:

Maintain a well-groomed and professional appearance in line with company standards.

Communicate in English or Arabic at all times to ensure clear client interactions.

Establish and maintain strong working relationships with colleagues and management.

Report any client concerns, staff issues, or operational challenges to management promptly.

Be punctual, dependable, and flexible with work schedules based on center needs.

Continuously seek opportunities to improve service quality and efficiency.

Qualifications & Skills:

Education: High school diploma or equivalent (Diploma in Administration, Customer Service, or related field preferred).

Experience: 1-2 years of experience in a front desk, customer service, or administrative role (preferably in beauty, wellness, or hospitality).

Technical Skills: Proficient in MS Office (Word, Excel, Outlook) and scheduling/CRM software.

Communication: Strong verbal and written communication skills in English and/or Arabic.

Customer Service: Excellent interpersonal skills with a client-focused approach.

Organizational Skills: Ability to multitask, prioritize, and manage time effectively.

Sales & Upselling: Ability to recommend products and services to clients professionally.

Compliance Awareness: Understanding of DHA salon hygiene and safety standards is a plus.

Personal Characteristics:

Honest and trustworthy

Friendly, approachable, and patient

Professional and well-presented

Dependable and responsible

Strong attention to detail

Able to work well under pressure

Key Performance Indicators (KPIs):

Client Satisfaction Rate: Maintain positive client feedback and repeat visits.

Appointment Accuracy: Ensure correct scheduling with minimal errors.

Operational Efficiency: Maintain an organized, well-managed reception area.

Regulatory Compliance: Adhere to DHA hygiene and salon standards at all times.

Work Schedule & Compensation:

Location: Dubai or Abu Dhabi

Work Hours: 48 hours a week over 5 days a week

Salary: Competitive, based on experience, with potential performance-based incentives

Application Process:

Interested candidates should submit an updated CV along with a brief cover letter highlighting relevant experience to #J-18808-Ljbffr