Sportsbook Ticket Writer (Eldorado Scioto Downs - Columbus, Ohio)

Description

ESSENTIAL JOB FUNCTIONS:

• Provide a high level of customer service to anyone who comes into our sportsbooks

• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board

• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner

• Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed

• Communicate and promote our menu of sports betting options to customers

• Act in a professional manner, representing William Hill with the highest of standards

• Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards

• Other duties as assigned EDUCATION AND EXPERIENCE:

• The ability to sit/stand for extended periods at a time

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)

• H.S. Diploma, GED, or equivalent preferred

• Must be 21 years of age or older

• Successfully pass a drug screen, background check, and obtain a gaming license

• Must have 1+ years of cash handling experience

• High level of customer service • Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred

• Present yourself in a professional manner

• Strong communication skills, both written and verbal

• Ability to do simple math

• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES

: • Passionate about internal/external customer service • Understands the importance of establishing and maintaining positive relationship