Employee Experience Administrator

Purpose

To provide efficient administrative support for 8000+ store-level staff members regarding employee benefits, compliance, and engagement activities, ensuring a positive experience throughout the employee life cycle.

Key Responsibilities

Benefits Administration:

General administration of all employee benefits, including Provident and Pension Funds, death claims, National Health Care, Namibia Medical Care, and medical aid. Ensure accurate record keeping and timely processing of monthly reporting and billing.

Statutory & Labour Admin:

Handle Department of Labour requests, including UI19, UI2.7, Certificate of Service and salary schedules, maternity leave applications, employee confirmation letters, and related statutory submissions.

Namibian Staff Admin:

Oversee social security registration, deregistration and benefits compliance for Namibian employees.

Events & Wellness:

Coordinate staff onboarding, engagement events, wellness campaigns, and recognition initiatives.

General Support:

Maintain employee records, assist with reporting, and respond to employee queries promptly.

Requirements

Diploma or degree in HR or Business Administration

2 to 4 years’ experience in HR or employee benefits administration

Strong admin, communication, and organisational skills

High attention to detail and confidentiality

Proficient in MS Office and HR systems, Sage 300 People knowledge is advantageous

Event coordination experience and aptitude