Sr Data Analyst- Customer Profitability

Senior Data Analyst

Citizens' Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst to help build the next generation of customer profitability models and insights.

In this role, you will:

Analyze customer profitability behavior and build profitability models to support customer marketing and strategy decisions

Serve as the lead data analyst for machine learning models and analytic products, from design phase to development, deployment, and integration into larger business processes

Develop relationships with data scientists as well as partners in Finance, Pricing & Profitability, Product, Data, and Technology Services, to collaboratively deliver transformational optimization capabilities

Invest in developing deep knowledge of business decision frameworks, operational processes, and data in order to successfully design & develop practicable solutions with tangible business value

A successful incumbent will have:

MBA or Master's degree in finance, economics, mathematics, statistics, economics, engineering, or related quantitative field, and 5+ years of experience delivering analytic insights and statistical models

Proven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and advanced technical & statistical programming techniques

Proficient in Python and SQL with 3+ years of applied experience

Excellent communication skills with both technical and non-technical audiences

Strong leadership skills, including the ability to effectively guide project teams

A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment

Knowledge of deposits retail banking deposits business domain

Experience performing segmentation analysis

Experience analyzing customer profitability

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: Monday - Friday

Hybrid schedule of 4 days in office and 1 day remote from a Citizens corporate headquarters

Equal Employment Opportunity:

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran