Patient Access Specialist- Call Center

About the Organization

Affinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect.

Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

Description

Affinity Health Center is a dynamic and expanding community health center dedicated to delivering patient-centered care with compassion, dignity, and respect. We serve all people, regardless of income or insurance status.

We are looking for a vibrant and motivated Patient Access Specialist - Call Center to join our exceptional team. This role involves:

Answering incoming calls in a shared call center environment

Providing information about Affinity Health Center services

Scheduling patient appointments

Collecting and documenting patient information in the electronic health record

Delivering excellent customer service We seek individuals who are passionate about serving vulnerable populations and committed to providing care with compassion, dignity, and respect.

Hourly Wage: $16.00-$20.00

Full time- Hybrid Position (remote/in-person) Remote option once fully trained

Monday- Friday schedule (no holidays or weekends)

Benefits:

Fully funded health insurance

Paid-Time Off

Group Health /Life/Dental/Vision/Disability

403B Retirement Plan with 3% match

12 Paid Holidays

Training and continuing education opportunities provided, including leadership development Position Requirements

Requirements:

Customer Service Experience (Preferred)

Call Center Experience (Preferred)

Medical Terminology (Preferred)

Experience using Electronic Medical Records (Preferred)

Computer Skills

Fluent in English and Spanish A Plus (Preferred)

EOE Statement

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Condition of Employment: Per policy, vaccination against the Seasonal Flu is an Employee Health Standard and Condition of Employment for all new employees of Affinity Health Center. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding.

EEO: It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification.

ADA: It is Affinity Health Center's (AHC) policy to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA) and related state and local laws. Affinity Health Center will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of physical or mental disability. AHC will make reasonable accommodations for employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the essential functions of the job, with or without accommodation, and provided that any accommodations made do not impose an undue hardship. Individuals who feels that an accommodation is necessary to be able to perform the essential functions of the job should contact Human Resources.

This position is currently accepting applications.