IT Helpdesk Analyst

Addison Group is working with an engineering company in search for a temporary IT Helpdesk Analyst. This is a short term 12-14 week opportunity and onsite 5 days a week in Smyrna GA.

We’re seeking a Tier 1 Helpdesk Contractor to support hardware setup, device deployment, and day-to-day troubleshooting for end users in our Smyrna corporate office. This role is ideal for someone organized, personable, and customer-focused, who enjoys providing hands-on IT support and working with internal technicians and staff.

Key Responsibilities

Set up and configure new and replacement devices for new hires (Windows laptops, iPhones, iPads).

Prepare and program devices using company software such as WatchDog, Azure, Intune, and Company Portal.

Oversee automated device deployments in Intune; monitor and complete basic configuration steps as needed.

Track and manage equipment inventory, maintaining accurate records (serial numbers, local inventory spreadsheet, and system updates).

Support M365 (Microsoft 365) applications, including assisting with PowerPoint and device connectivity issues.

Respond to end-user calls and emails, resolving Tier 1 issues including:

Password resets

VPN access and connectivity

Hardware troubleshooting

Assist with onboarding and device setup for new hires and replacement staff.

Collaborate closely with team members to ensure smooth IT operations and customer satisfaction.

Benefits: Medical, Dental, Vision, 401(k)