Shift Team Leader

Position Overview: The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. We are a growing company, which means future opportunities for our employees who aspire to grow!

DOING – What you deliver:

Demonstrates the DOING of Team Member with ease, enthusiasm and excellence

Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen

Thinks strategically about maximizing product sales and waste management

Demonstrates “total store vision” to take ownership of the look and feel of the store

Knowledgeable about the deployment for the day, and the roles and responsibilities associated

Consistently leverages effective communication on the floor during the shift

Sees the needs of the team and guest and addresses situations before they become problematic

Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks

Takes ownership not only for the current shift, but also the shift that follows

Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently

Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role

Trains team on role responsibilities, product knowledge and promotional items

Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.

Actively develops Team Members and is in conversations about career and professional growth.

BEING – How you show up:

Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love

Takes ownership for their impact on other people and actively manages how they show up

Demonstrates confidence and owns the decision - making responsibility of being the Manager on Duty

Is resilient under pressure and brings a being of calm in critical moments

Brings joyfulness to leading the team, serving guests and being a community member

Seeks to be of service and create success for others

Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow

Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows a n eagerness to grow and learn

Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance

Takes ownership for, and is eager to, make a positive impact on others

Seeks to create an inclusive and inspiring culture on every shift with every team member

Takes full ownership of their own development and actively seeks feedback and growth opportunities

Qualifications:

Required:

At least 1 year of leadership, restaurant, coffee shop, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.

Ability to work the following: PM shifts, AM shift availability, and some holidays and have weekend availability.

Must be at least 18 years of age

Has a valid driver’s license and reliable transportation Preferred:

High school diploma or GED equivalent Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee in Wooster, Ohio; Reynoldsburg; OH and Delaware, OH are owned and operated by Mike Mariola Restaurants (MMR), a proud Franchisee of Caribou Coffee. MMR is committed to enriching the communities they serve by creating connection, happiness, and opportunity for team members and guests alike. Visit for more information.

Job Types: Full-time, Part-time

Pay rate is $15 - $17 per hour. This is a tipped position averaging $3-7 per hour in tips.

Weekly hours averaging 30-35 hours per week.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.