Customer Service Representative

Job Overview:

Search Solution Group is seeking a Customer Service Representative on behalf of our client, a company specializing in manufacturing high-quality precision components for various industries.

The Customer Service Representative is an entry-level position responsible for providing both pre-sales and post-sales support. This role ensures timely, accurate responses to customer inquiries, facilitates internal coordination across departments, and contributes to an overall positive customer experience. Over time, the position may evolve to include leadership responsibilities such as cross-training team members and facilitating cross-functional meetings.

Key Responsibilities:

Respond promptly to customer quote requests, coordinating input from pricing, scheduling, engineering, and quality teams.

Process incoming orders and facilitate internal reviews to ensure accuracy and timely response.

Monitor customer supplier websites and respond to RFQs, purchase orders, and other requirements.

Provide timely updates to customers on order status, delivery dates, and expedited production requests.

Notify customers proactively regarding shipment dates or potential delays.

Manage all forms of customer communication, ensuring professional and accurate written and verbal interactions.

Coordinate with accounting to establish customer credit, manage invoicing, and resolve past-due balances.

Participate in cross-functional initiatives and perform additional duties to support company objectives and values.

Requirements Include:

Education:

High school diploma or equivalent required; associate degree preferred.

Experience:

Minimum of 2 years in a sales/customer service role, preferably in manufacturing; or

Minimum of 4 years in a sales/customer service role in manufacturing for those without a degree.

Skills:

Excellent written and verbal communication skills.

Strong computer skills, including proficiency in Microsoft Office.

Ability to operate customer service-related systems and software programs effectively.

Analytical thinking and problem-solving abilities.

Highly organized and detail-oriented.

Capable of facilitating meetings and providing procedural training.

Professional temperament to handle customer and internal issues, disputes, and emergencies.

Fluent typing skills.

Certifications:

None required.

Knowledge:

Understanding of customer service processes in a manufacturing environment.

Familiarity with order management, quotes, RFQs, and internal departmental workflows.

Key Competencies:

Communication: Clearly conveys information to both internal teams and external customers.

Problem-Solving: Quickly identifies and resolves customer issues or internal bottlenecks.

Organization: Maintains accuracy and attention to detail in managing orders and documentation.

Teamwork: Collaborates effectively across departments to achieve customer satisfaction.

Adaptability: Handles multiple priorities in a fast-paced, dynamic environment.

Customer Focus: Ensures the highest level of service and support for customer needs.

How to Apply:

To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to . Please include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role.

Company Overview:

Industry: Manufacturing

Location: Columbus, OH

Equal Opportunity Employer Statement:

Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

Disclaimer:

Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.