Customer Service Representative

Job Description

Job Description:

Job Title: Customer Service Representative

Organization: Terry Hines & Associates

Location: Burbank, California

Job Responsibilities:

Provide excellent customer service to clients in the entertainment industry.

Handle incoming inquiries via phone, email, and in-person.

Assist customers with orders, product inquiries, and issue resolution.

Maintain customer accounts and ensure accurate and timely order processing.

Collaborate with internal teams to address customer needs and concerns.

Prepare reports and communicate customer feedback to the management team.

Essential Qualifications:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Proficient in Microsoft Office and CRM software.

Minimum of 1 year experience in customer service role.

Desired Experience:

2 years of experience in customer service within the entertainment industry.

Salary & Benefits:

Minimum Salary: $20 per hour

Maximum Salary: $30 per hour

Currency: USD

Full-time position with benefits package including health insurance and retirement plan.

Opportunity to work with major motion picture studios and entertainment properties.

Full-time