Assistant Manager

Keller Williams is the #1 real estate company in the world by agent count, units, and volume — built by agents, for agents. We believe in creating opportunities through training, leadership, and a strong culture of collaboration. Our Market Center is seeking a talented Assistant Market Center Administrator (AMCA) to join our leadership team and help manage operations, finances, and agent support.

Position Summary

The Assistant Market Center Administrator (AMCA) works directly with the Market Center Administrator (MCA) to ensure smooth, efficient, and compliant daily operations. This role supports accounting, compliance, and agent services functions while contributing to the profitability and culture of the Market Center.

The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced, service-driven environment. They’re passionate about real estate operations and committed to helping agents build big businesses and even bigger lives.

Financial & Accounting Support

Assist the MCA with monthly financial transmittals, reports, and reconciliations.

Process commissions accurately through KW Command and ensure timely agent payment.

Manage agent billing, fees, and cap tracking.

Reconcile deposits, receipts, and expense reports.

Support the preparation of monthly P&L and financial statements for leadership and ALC review.

Maintain compliance with KWRI accounting standards and Market Center policies.

Compliance & Transaction Management

Review transaction files for accuracy and compliance with KW and state regulations.

Communicate with agents to correct or complete required documentation.

Assist the Broker of Record in maintaining audit-ready records.

Manage both digital and physical file systems for transactions.

Agent Services & Support

Onboard new agents, ensuring proper setup in KW systems and billing.

Offboard departing agents, ensuring compliance and closure of financial obligations.

Maintain accurate agent rosters, commission plans, and records.

Provide responsive, high-quality support to agents regarding office systems and policies.

Technology & Systems Administration

Maintain data accuracy across KW systems (Command, myKW, BrokerMetrics, etc).

Assist agents with Command onboarding and troubleshooting.

Generate reports and dashboards for leadership, ALC, and team meetings.

Operations & Office Management

Support daily Market Center operations, vendor relations, and office logistics.

Help coordinate meetings, training events, and culture initiatives.

Back up the MCA during absences or periods of high transaction volume.

Communication & Culture

Foster a positive, collaborative, and culture-rich office environment.

Assist with internal communications, recognition, and KW Cares initiatives.

Support leadership and ALC with meeting preparation and follow-up.

Skills & Qualifications

Prior bookkeeping, administrative, or office management experience required.

Knowledge of real estate transactions, accounting, or compliance preferred.

Proficiency in KW Command, myKW, Courted, or similar systems is a plus.

Strong organizational, analytical, and problem-solving skills.

Excellent written and verbal communication.

High attention to detail and confidentiality.

Team-oriented with a strong customer service mindset.

Being able to work under high stress and multitasking.