Front Desk Agent

A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Enjoy welcoming, spacious rooms, friendly staff and modern amenities you can count on. Whether you’re staying for leisure or business travel, alone or with the family, our 100% smoke-free hotels with in-room refrigerators and microwaves, and fitness centers and pools at most locations, Comfort Inn hotels offer everything you need to make your trip a success.

Plus, with locations worldwide, you'll find us wherever you're going.