MACD Coordinators

Our client provides customized telecom and mobile management solutions and services to the government sector and commercial markets in the United States. Check out the details below!

The MACD Coordinator (Move Add Change Delete) is responsible for monitoring MACD orders and progressing those orders through all required processing steps through completion or resolution. This position requires professional communications with client representatives and the service providers, and the MACD Coordinator must track all related workflows to maintain any resulting inventory or client requirements.

This is a 4-6 month contract opportunity.

Pay: $21/hr

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Processing and tracking wireline MACD (Move Add Change Delete) order requests.

Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.

Utilizing our online portal to manage workflow and working in client/carrier portals to place and track orders.

Interpreting circuits, services, and comments on orders to appropriately fulfill client expectations with carriers.

Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.

Capturing key circuit and service attributes to update and maintain wireline inventory database (e.g., prices, formats, bandwidth, service locations, IP addresses, Service Level Agreements (SLAs), DMARK locations, etc.).

Ability to read and decipher carrier invoices and customer service records.

Monitoring and achieving various processing SLAs related to order processing.

Providing support as required to the Audit and Invoice Management teams.

Working across international borders, time zones, and language barriers to achieve all of the above.

Other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities)

The minimum qualifications include:

High school diploma or equivalent.

One (1) year or more experience with wireline/telecom services.

Proficient knowledge of wireline telecom circuits and services.

Proficient with Microsoft Office Suite or related software.

Excellent verbal and written communication skills.

Excellent organizational skills, attention to detail, and ability to prioritize tasks.

Ability to function well in a high-paced and at times stressful environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.