DLP Platforms Technical Support Lead

Overview

Data Loss Prevention (DLP) Platforms Technical Support Lead

State Street is seeking a DLP Platforms Technical Support Lead for our Security Platforms team, part of the State Street Cyber Fusion Centre. This team designs, manages, and supports the security tools which enable security operations across State Street. These tools are critical to State Streets cybersecurity, enabling threat detection, incident response, threat hunting, vulnerability management, and other key functions. Preferred location is United States Boston/Quincy Massachusetts.

Who we are looking for

We are seeking a motivated and detail-oriented Data Loss Prevention (DLP) Platforms Technical Support Lead to join our Security Platforms team. In this role you will oversee the technical support team responsible for maintaining, troubleshooting, and optimising Data Loss Prevention systems. This role requires a deep understanding of DLP technologies, leadership skills, and the ability to resolve complex technical issues. The ideal candidate will ensure the DLP platforms operate effectively to protect sensitive data and comply with organisational security policies.

What you will be responsible for

Leading and mentoring a team of technical support engineers specialising in DLP platforms

Ensuring timely resolution of support tickets and adherence to SLAs (Service Level Agreements)

Tuning and upgrading system components, following internal testing and change management processes

Working with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk-driven data protection

Contributing to projects that improve current DLP capabilities, drive adoption, and enable future growth

Conducting root cause analysis for recurring issues and implement preventive measures

Acting as an escalation point for complex technical issues related to DLP platforms

Partnering within the Cyber Fusion Centre teams to ensure our DLP platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response

What we value

Experience operating and supporting DLP tools across multiple security domains such as: Network, Email, Endpoint and Web

Exposure to, and knowledge of enterprise DLP platforms e.g. Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview

Strong skills managing application deployments, configurations and updates running on Linux (RHEL) operating systems, with a strong knowledge of Linux Commands, files systems, permissions and process management

Understanding and working knowledge of current data protection, information security and cyber security practices and techniques

Direct experience managing, mentoring and leading teams

Creating an environment that drives knowledge sharing and collaboration

A collaborative approach to solving technical challenges and improving security

A desire to learn, combined with a collaborative working style and strong personal work ethic

Experience in a 24/7 security operations environment, emphasising reliability and system availability

Education & Preferred Qualifications

7+ years of experience in IT support, cybersecurity, or a related field.

A degree is not required for this role, but a qualification in information security or information systems may be beneficial

Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar, relevant product certifications)

Experience in financial services may be beneficial

Additional Requirements

This role may be filled in United States Boston/Quincy Massachusetts

This team supports 24/7 operations which may require weekend work

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. Were driving the companys digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. Were looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Salary Range: $100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Streets comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit StateStreet.com/careers

Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #J-18808-Ljbffr