Computer Application Support

Computer Application Support

On behalf of our Public Sector Client we are seeking a Computer Application Support contractor, for a 3-month contract.

A valid Secret Federal Security Clearance is required, and fully on-site work in the National Capital Area.

Mandatory Skills

A minimum of 6 months of hands-on experience providing onsite IT support to clients

Proven experience troubleshooting computer equipment.

Experience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or Skype

In-person experience supporting and coaching on smartphones in an office environment, rather than remote support

Experience using and troubleshooting MS365 products in an office setting

The scope of work of the Contract includes, but is not limited to:

The Computer Application Support professional will be expected to execute the following tasks during this contract, but not limited to:

This role is a client facing role where you must attend different workstations, at different floors and site locations (Ottawa and Gatineau)

You will be required to lift computer hardware/equipment.

Walk various floors to assess the readiness of all workstations within the National Capital Region. Note deficiencies and replace or add any missing or faulty hardware

Assist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.g., docking stations, monitors)

Help clients connect to virtual meetings using their devices (laptops and/or smartphones) in boardrooms

Support decommissioning, by removing IT equipment (e.g., printers, monitors, docking stations) and either reusing or sending it for surplus

Complete client requests

Demonstrate strong client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiency

Provide user coaching and support for office automation tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Browsers, Microsoft Outlook, MS365, and MS Teams

Create and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessary

Perform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networks

Coach clients on using smartphones, including iPhones and Android devices