Training Coordinator - POD 3

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Overview

Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion. With over 100 outpatient center locations, our team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of OSUP, you will be an integral part of a team committed to advancing healthcare, education, and professional growth.

Culture & Benefits

OSUP fosters a culture grounded in inclusion, empathy, sincerity, and determination. We offer a flexible competitive benefits package, including medical, dental, vision, health reimbursement accounts, flexible spending accounts, retirement, employee assistance program, paid time off, holidays and a wellness program.

Purpose

Schedules and coordinates patient appointments across multiple departments associated with outpatient and other practices, including office visits and any testing. Uses integrated health information systems, telephone technology, and customer service skills so that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity. The POD Training Coordinator also has primary responsibility for Service Line training within their assigned POD.

Duties and Responsibilities

Lead initial service line training for new team members, delivered in group settings and/or virtually.

Identify training gaps and recommend effective solutions to enhance team knowledge and performance.

Serve as the primary trainer for upskilling and cross?training efforts across service lines.

Assist team leads by answering scheduling questions in team chats and providing day?to?day support.

Offer guidance and assistance to colleagues to foster collaboration and consistency.

Serve as a designated Super User for system processes, attending monthly Super User sessions regularly.

Share field observations and feedback with POD leadership to support system improvements and issue resolution.

Support the maintenance and updates of SharePoint documentation, conduct regular document reviews, maintain a tracking log, and update POD leadership.

Provide cross?coverage across multiple service lines within the POD, including both inbound and outbound calls.

Maintain working knowledge of various service lines to perform related tasks effectively, including floating between service lines to support inbound call volume, managing in?basket work, follow?up reports, waitlists and referral queues, monitoring PCC in?baskets, and providing additional in?basket support.

Other duties or special projects as assigned.

Qualifications

High School Diploma or equivalent.

Two or more years of experience or training in customer service or healthcare.

At least six months to one year of experience in the Scheduler 2 role.

Proficiency in Epic, Microsoft Office, and SharePoint.

Preferences

Advanced degree.

Experience working in a call center environment.

Previous individual or group?setting training or mentorship experience.

Advanced knowledge of scheduling, billing and registration systems and processes.

Pay Range

USD $19.17 $28.75 per hour.

Position Details

Seniority level: Entry level

Employment type: Full?time

Job function: Human Resources

Industry: Medical Practices

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