Massage Therapist

Leisure Sports Spa Department

Job Description

MASSAGE THERAPIST

MISSION

Create a relaxing spa experience for members and guests. Greet each client with a positive and inviting attitude, and assist each one with any requests he/she may have. To handle each client in a friendly and professional manner; make each one feel special. Customize massage services to provide personalized attention, specific to the needs and wants of the individual.

REPORTS TO

Spa Manager

DRIVERS of SUCCESS

Personable, Friendly Demeanor

Customer Service Obsession

Team Player, Leadership Skills

Professionalism, Responsibility

Possession of Physical Skills and Certifications related to Position

Communication and Selling Skills

PRIMARY RESPONSIBILITIES

Be prepared and arrive at least fifteen minutes early for each appointment; start and end on time

Enthusiastically greet and assist each client in preparation for his/her massage

Perform all massage therapy services professionally, catering to the client's needs

Keep massage room clean and stocked for the next client or therapist

Promote spa specials as well as ongoing services, products and gift certificates

Strive to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments

Strive to build a referral business

Offer parting wishes to all clients as they leave the spa

Communicate frequently with staff who are maintaining the appointment book to stay aware of any changes to the schedule

Work closely with other spa staff (i.e., estheticians) to coordinate the delivery of spa package services

Participate in club programs to promote massage and wellness services (i.e., performing chair massages at a health fair, etc.)

Maintain required certifications and/or licenses

Other responsibilities as assigned by the Spa Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

Write, read, speak, hear and see

Obtain required licenses and certifications

Stand for prolonged periods

Perform massage therapy techniques for prolonged periods

Set-up and take-down light equipment

Walk, bend, lift, and carry up to 20 lbs.

Fold and carry stacks of sheets, towels and robes