Senior BI Data Analyst

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are looking for highly skilled and experienced BI Data Analysts with AI/ML expertise to join our team. You will be reporting to the Manager, Business Intelligence - GTM Data+AI. You will be responsible for:

Leveraging advanced SQL (including window functions) to analyze complex datasets and ensure efficient access to critical information

Providing strategic insights and analytics for GTM processes (L2O & Q2O), integrating adoption and business KPIs for AI Agents, and crafting impactful leadership narratives

Collaborating across teams (AI Engineering, Data Science, Sales, Marketing, Product) to build and maintain unified organizational KPIs

Partnering with Data and AI engineering teams to develop comprehensive GTM Business Requirements, including functional/technical specs and data models

Applying advanced analytics, AI/ML concepts, and prompt engineering to optimize AI agents and automate GTM activities, enhancing efficiency

What We’re Looking for (Minimum Qualifications)

5-6 years experience in advanced SQL, with a track record of successfully managing large-scale datasets

Proficient in developing Functional and Technical specifications and defining key Business success metrics/KPIs

Demonstrated ability to collaborate effectively with diverse stakeholders, ensuring alignment of technical and business requirements across cross-functional teams, including sales, product, and data science, to align strategies and processes

Expertise in building custom in-house AI applications, leveraging best prompting techniques

Familiarity with and ability to apply basic AI/ML concepts to automate and enhance routine organizational processes

What Will Make You Stand Out (Preferred Qualifications)

Expertise in prompt engineering, including crafting and optimizing prompts for custom AI agents (e.g., SDR email, voice agents, text-to-SQL frameworks), and familiarity with langgraph architecture and LLM usage for text-to-SQL frameworks

Adept at identifying and standardizing analytical KPIs across departments to enhance clarity and drive better decision-making

Strong understanding of the Go-to-Market (GTM) landscape and processes, with experience in Lead-to-Opportunity (L2O) frameworks and GTM KPI generation

#LI-Hybrid

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.