Manager, Field Reimbursement Services

Join to apply for the Manager, Field Reimbursement Services role at McKesson.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective for the Manager, Field Reimbursement role is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer. Additional responsibilities include the overall management of program operations including, but not limited to, staffing, profitability, standard operating procedures, process design, process implementation and process improvements. The position will monitor client SLA agreements to ensure compliance, making staffing and process changes if SLA is not being met. The supervisory guidance includes a nation-wide team of remote-based direct reports requiring monitoring activity, performance development and extensive travel for in-person training and ride-a-longs. Finally, this role will regularly interact with members throughout the Clients organization, primarily with the Clients head of Reimbursement Operations, while also acting as a liaison within McKesson representing the field-based reimbursement team to Client Services, Information Systems, Business Analysts, Quality Assurance and Training to achieve synergy of processes, training, efficiency and ultimately, customer satisfaction.

Key Responsibilities

Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory. This includes administrative, training and performance management duties: weekly 1:1 meetings with FRMs, weekly FRM team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.

Serve as the liaison between the field team and home office counterparts; establish weekly meetings with the client and operations team to ensure consistency in expectations and two-way communication. Disseminate client direction across the remote team, lead regular team teleconferences, and conduct quarterly ride-alongs for ongoing training and development.

Provide Field Operations efficiencies and innovative ideas to enhance the Field Reimbursement Program; execute on Field Operation projects and ensure completion.

Ensure all SLA and contractual commitments are met; ensure adherence to privacy and compliance obligations. Track activity in FRM SFDC to verify SLA adherence.

Collaborate with the Clients Head of Reimbursement Operations to execute strategic initiatives; oversee day-to-day team activities and report results to McKesson Client Services and client contacts. Partner with the Sr. Manager to produce monthly and quarterly client reports.

Manage client expectations regarding service delivery and provide proactive consultative services on process improvement, revenue generation, and cost-saving opportunities; contribute to Quarterly Business Reviews with the client.

Oversee FRM development by establishing at least two development opportunities for career growth and providing ongoing training and educational opportunities (e.g., payer education, conferences, mentorships, billing and coding, My Learning courses).

Minimum Qualifications (Knowledge, Skills & Abilities)

6+ years of reimbursement experience and 2+ years of supervisory experience

4-year degree in a related field or equivalent experience

Critical Requirements

Experience supporting a Field Reimbursement Team preferred

Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred

Proven account management/client management experience, preferably in a pharmacy or healthcare related industry

Proven experience in direct communication with pharmaceutical clients or stakeholders

Specialized Knowledge/Skills

Collaborative, customer focused, and able to create visible value to client and within the organization

Ability to develop strong team relationships and bring individuals together to focus on team goals

Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

Detailed understanding and experience with process documentation and improvement

Experience with Microsoft Office Suite

Excellent verbal and written communication skills

Working Conditions

General Office Demands Remote, WFH

Travel Requirements

Must be able to travel 60-80% (3-4 days a week) via automobile or plane. Must have a valid drivers license with a clean driving record/MVR.

Physical Requirements

Possible long periods of sitting and/or keyboard work.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$79,500 - $132,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: Hospitals and Health Care #J-18808-Ljbffr