Customer Service Representative

Company:

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

Summary:

As a customer service representative at Sage Parts, you will be a subject matter expert in ground support equipment parts and have a technical mindset. Customer service representatives should be able to work in a fast-paced environment, handle customer inquiries and high call volumes while ensuring customers feel valued and heard. A successful CSR possess excellent communication, problem-solving, and time management skills to effectively manage inbound and outbound calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handle inbound/outbound phone calls and email requests for quotes/orders

Warranty/returns processing and follow up

Work with suppliers to provide technical support to internal/external customers

Work with suppliers to help customers troubleshoot/diagnose warranty claims

Support of assigned territory field salesperson(s) and their customers

Provide written/verbal feedback to customer’s inquiries

Call existing customers to promote new/additional business

Follow up with customers on quotes/orders daily

Customer trainings of Sage’s ecommerce solution

REQUIREMENTS / REQUESTED QUALIFICATIONS

2-4 years of GSE/automotive experience

Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)

Development of open sales area

Call on potential customers to increase interest of Sage value add

Ability to read and comprehend parts and service manuals

Strong communication skills

Time management/follow up and prioritization skills

Must have strong customer service skills

Working knowledge of Microsoft Excel and Word

Must have good analytical and writing skills

Spanish speaking a plus

WORKING CONDITIONS:

Work near/with others

Desk position

Occasional customer visits

We stand behind our customers, products, and services as responsibility, support and continuous improvement are the key words which drive our work attitude. We also believe in work as an essential way to achieve success, and we aim to build a work environment which fosters individual growth and personal achievement for our employees through empowerment.

If our values match yours, we would like to hear from you!

Benefits Offered Include:

Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) plan, HC-FSA, DC-FSA, HAS, Paid time off, Holidays.

Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.