Customer Service Manager

This is a fulltime, direct hire position - $100,000-110,000

5 days a week onsite

Required Skills & Experience

Previous experience supporting a large fortune 100 company

Lead client onboarding and relationship management for strategic accounts.

Monitor KPIs and drive continuous improvement in service performance.

Develop and implement customer service protocols tailored to 3PL logistics.

Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.