Technical Assistance Analyst

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

This position requires you to work in the office Monday-Friday with flexibility in starting and ending times. The job is located in the Vern Riffe building, 77 South High St. Columbus, OH 43215

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

-24 months training or 24 months experience in planning and conducting research studies using operational, mathematical, analytical and/or statistical research techniques and preparing reports, records and/or technical evaluations related to research conducted.

-Or 12 months experience as Researcher 2, 66922.

The Department of Development is seeking a motivated and forward-thinking Technical Assistance Analyst to join the Community Service Division’s Technical Assistance team. This position has the unique ability to be at the center of all the Division’s programs, both new and old, providing technical and analytical support- helping offices resolve system issues, test new program functionality, and evaluate program effectiveness. In this program’s support role, you will be helping constituents directly and having a certain depth of IT knowledge is essential for your success. The goal of this team is to make sure all these important programs run smoothly to help Ohio communities be successful.

What you’ll do:

Serve as the primary point of contact for technical support, for all the offices within the Community Services Division.

Collaborate with our internal IT team and program offices to identify, understand, and confirm reported technical issues.

Independently create a plan to a resolution by engaging other department teams.

Develop detailed and/or user-friendly technical manuals for users, on how to navigate technical systems.

Preform technical system test for program in coordination with respective office teams to confirm issue resolution or new program functionality.

Assists in the implementation of research projects that would include but are not limited to evaluating and testing new program features or updates to ensure successful implementation.

Support program evaluation projects, including data collection, analysis, and reporting.

Assist in the development requests for proposals (RFP) acquire consulting or other services for program evaluations.