Information Technology Support Specialist I

Position Type: Full Time (40+)

Pay Type: Salary

Seasonal Work: No

Northeast Paving Benefits:

Company Paid Basic Life Insurance

Company Paid Long Term Disability Policy

Company Paid Vacation & Holiday Pay

Company Paid Parental Leave

Company Paid Maternity Leave

Company Paid Employee/Family Assistance Program (EAP)

Voluntary Medical & Vision Insurance

Voluntary Dental Insurance

Voluntary Short Term Disability

Voluntary Supplemental Term Life

Voluntary Accident, Legal, Hospital, Critical Illness Policies

401(k) Plan w/Employer Match

Annual Company Stock Purchase Opportunities

Discount Partnerships: Verizon, Ford, Perkspot

Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

Create, review and triage support Tier (1-2) tickets on a timely basis

Project work related to the implementation of new technology tools.

Provide end-user desktop support via remote support tools or in person visits

Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.

Install and configure new computers, monitors, and printers.

Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices

Create clear, concise process and system diagrams and other supporting documentation

Coordinate with vendors to execute software and firmware upgrades

Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies

Assist with other projects and tasks as required

Identify issues requiring escalated support and route to the appropriate team or leadership.

Identify recurring or unique issues, develop solutions, and verify successful implementation.

Document and/or update documentation for identified issues, solutions, and procedures.

Train and/or mentor junior team members. Share knowledge and best practices.

Actively participate in team meetings and feedback sessions.

Qualification Requirements

General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

3 + years of technical experience working with hardware/software

Bachelor’s degree or equivalent Experience

Experience working in windows and virtualized environments

Ability to utilize an ITSM system for change and incident management

Microsoft training and related certifications are a plus

Strong interpersonal, organizational and customer service skills

Ability to work flexible/extended hours when requested or participate in an on-call schedule

Able to work both independently and effectively with remote team members as necessary

Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:

Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.

Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.

Lifting and transporting of moderately heavy objects (40 lbs).

Drive to locations to assist users or deploy systems as needed

Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.

Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.

Noise level in the office work environment is normal.

Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.

Assess work environment for possible hazards and makes sure training is adequate to the task.

Has proper personal protective equipment and tools, uses them appropriately for the given task.

Speaks up if seeing an unsafe act

Identifies and turns in near miss reports

Asks for help, when needed, to perform tasks safely.

Considers if there is a safer way to perform work and communicates.

Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.

We support a Drug-Free Workplace.

EOE AA M/F/Vet/Disability are encouraged to apply.