Payment Operations Manager

Growe welcomes those who are excited to:

Ensure proper functioning of payment methods and escalate issues when needed;

Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;

Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;

Develop contingency and emergency plans;

Create monitoring guidelines and procedures for support teams;

Provide regular payment activity reports;

Assist with integrating new payment providers/methods;

Suggest improvements to payment flows and user experience;

Handle requests from customer support;

Test new payment method integrations and deployments;

Collaborate with BI to enhance reporting and track key business metrics.

We need your professional experience:

2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);

Confident in dealing with numbers and processing of financial/transactional information;

Advanced Excel and other MS Office software user;

Good understanding of online payments technical integrations, funnels, flows;

Experience in written and oral communication with foreign customers or partners;

Deep understanding of payment and transactional systems and services;

Upper-Intermediate English proficiency.

We appreciate if you have those personal features:

Attention to details and multitasking;

Quick tasks execution;

High level of communication skills;

Ability to make decisions on disabling/enabling methods independently.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.