Laser Field Service Engineer

Job Description

Job Summary:

A LaserAway Laser Engineer will be responsible for all the laser maintenance, safety, and team communication that ultimately support all clinic operations. Continuous assessments and improvements allow our team to remain efficient and effective at LaserAway.

Compensation: $90,000-$95,000 Annual Salary

Overall Responsibilities:

Oversee all laser maintenance within the assigned territory

Monitor ticket system, communication platforms, and emails for prompt responses

Support New Store Openings by ensuring all equipment is functional

Contribute to positive moral environments within clinic operations

Establish positive co-worker partnerships for operational effectiveness

Timely ticket responses to ensure operational readiness

Ability to exceed expectations and aid in improving overall operations

Exercise critical thinking and prioritize tasks based on business needs

Contribute to the support system and demeanor for our clinic teams

Professionally address non-work related topics with the team

Prepare Weekly Reports to discuss overall equipment status and updates

Contribute to a high morale and stress-free environment

Ensure availability during all clinical operating hours

Communicate any support needed in advance and professionally

Properly utilize the communication channels with professionalism

Coordinate with the medical team to assist in additional equipment training

Maintain company vehicle in good standing and maintenance

Maintain a valid form of identification and clean driving record throughout employment

Essential Job Duties/Responsibilities:

Maintain a minimum of 8 locations and or 100 medical devices

Self-sufficient and creating a work schedule

Support new clinics by scheduling time and meeting all equipment deadlines

Support new clinics by completing all checklist responsibilities

Excellent prioritization skills with high-priority to low-priority tasks

Apply attention to detail to all maintenance processes

Coordinate with 3rd party equipment repairs and facilitate issues/replacement parts and utilize efficient communication

Absorb and continuously learn all maintenance procedures

Nomenclature of Parts

Part functions and interconnections

Fault isolation of electrical components

Optic Alignments

Energy Software Calibrations

Disassembly and reassembly of sub-components

Minor wire splicing, harness repair, and soldering

Schedule and perform routine maintenance on equipment and respond to on-call laser issues

Ability to reinspect and quality check all individual processes

Ability to request assistance to avoid negative business impacts

Ability to invest time into advancing and seeking more knowledge

Ability to manage stress and multiple issues efficiently

Timely service call submissions and meeting attendance

Ability to communicate professionalism and proper etiquette

Communicate effectively to all teams, including down equipment or estimated times of repair

Inventory Control- Maintain and account for all parts routinely

Ability to adjust Preventative Maintenance schedule given other urgent tasks

Ability to return damaged/repair parts and manage logistics effectively

Ability to professionally address recommendations to management

Ability to multitask while maintaining operational readiness

Availability- Flexible with the on-call schedule and the ability to adjust per the needs of the operation

Proficient computer skills including the use of email, video conferencing, Google spreadsheets, and ticket management systems

Team player and supportive while covering for others

Flexibility to cover out-of-state or out-of-territory remote clinics

Ability to provide minimal assistance for other departments such as IT or Facilities operations

Minimum Qualifications:

Proficiency with repair tools and techniques

Excellent time management, organization, and prioritization abilities

Maintain ongoing communication with the management and clinic team

Knowledge of Electrical Safety and Theory

Strong drive to complete tasks timely

Maintain a clean driving record and valid identification

Critical Thinking skills

Punctual and accurate reporting

Excellent verbal and written communication skills

Strong analytical and problem-solving skills.

Ability to develop management skills

Ability to prioritize tasks and delegate them when appropriate

Preferred Education, bachelor's degree in the following fields

Biomedical Engineering

Project Management

Electrical Engineer

Any engineering

Electrician

HVAC

4+ years minimum of related experience is required

Physical Requirements/Working Conditions:

Ability to work before, during, and after business hours, including weekends

Conduct video meetings with a professional appearance

Ability to organize the company vehicle, tools, and parts inventory

Ability to maneuver and or climb an 8ft ladder

Ability to stand for periods exceeding up to 4 hours

Ability to drive up to 8 hours per day

Ability to roll and or carry a tool bag to and from each clinic

Ability to transport equipment up to 250lbs from location to location

Ability to load and unload equipment in a company vehicle with a ramp inclined at 25 degrees

Flexible to drive or fly to another territory and or out-of-state clinics

Support other Laser Engineers during time off, emergencies, or as requested by management

Ability to travel out of the territory for up to 5 days at a time

Must be able to lift 50 pounds for short periods of time

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

Healthcare benefits

Dental, Vision, and 401(k)

Paid Time Away (PTA)

Generous employee discounts

Cell Phone Allowance

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

Full-time