Customer Support Representative

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?

We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria.

This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.

• Troubleshoot basic technical issues and provide solutions effectively.

• Assist customers with spare parts search and purchases.

• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring • Spanish – C1 English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills.

• Strong problem-solving ability and attention to detail.

• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It Salary: 1700 EUR Gross per month.

• Access structured onboarding and ongoing skill development.

• Potential for a Hybrid work model after 6 months, based on performance.

• Relocation assistance is available