Project Coordinator-JR

Core Responsibilities

Create and maintain comprehensive documentation that supports change management processes. This includes developing detailed action plans and tracking data to ensure all steps are recorded and easily accessible. Regularly update relevant documentation to ensure any modifications identified through processes are accurately recorded.

Provide proactive follow-ups with change requestors, ensuring that agreed-upon changes are incorporated in a timely manner. Work closely with change managers and support related tasks while fostering strong relationships with the incident and problem management teams to ensure seamless operations across all areas.

Produce and deliver insightful reports on change initiatives. This involves using dashboards and other data visualization methods to clearly convey the status and impact of these initiatives.

Organize and host change management meetings to facilitate the sharing of updates and discussion of strategies among stakeholders. Actively participate in relevant meetings, contributing valuable insights and feedback that support the decision-making process and the overall success of change and release initiatives.

Ensure that all applicable policies, procedures, and job aids are updated in a timely manner when necessary to help maintain compliance and relevance, supporting the organization's goals and ensuring that all team members have access to the most current information and guidelines.

Produce and deliver test results on continuous improvement initiatives.

Essential Qualifications, Skills, and Technologies

ITIL Foundation certification.

Strong oral and written communication skills.

Proficiency with ServiceNow and Microsoft Applications at an intermediate skill level.

Ability to work independently as a self-starter, with occasional escalation and clarification with the manager.

Preferred (Nice-to-Have) Skills or Experience

Critical thinking skills.

Experience with Jira.

Bachelor's degree in Computer Science or an equivalent field.

Experience with Open AI or AI-related technologies.

ITIL V4 Foundation or intermediate certification.

Work location: Remote, within 60 miles of a Client location

Work hours: 8am-5pm EST

Top priority for the first few weeks/months: Understanding Client's Enterprise Technology Change Enablement process and audit requirements.

Biggest challenge: Understanding the entire change process, its workflows, and continual improvements.