Company Overview
GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.
We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.
Are you one of us?
GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.
For more information please visit us on GEP.com or check us out on LinkedIn.com.
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What you will do
Responsible for operational accuracy of deliverables
Tracks work for team associates and track operational performance on day to day basis
Drives process compliance
Supports on Continuous improvement processes for efficiency
Works in conjunction with the team lead to achieve team goals
Train new team members on client specific processes and ensures training material is up to date
Provide route cause analysis for escalations.
Conduct regular defect analysis for both escalations and internal quality checks
Subject matter expert on client tools and process
Guide / support team in meeting SLAs
Ensure all quality parameters for the for process are meet
Supports team management in reporting
Ensure process documents are updated and accurate
What you should bring
In depth knowledge of procurement management processes and best practices
In depth knowledge of client purchase to pay processes
Order Processing / Invoice Processing Experience
Excellent communication and follow up skills
Flunecy in English and French or German (both written and spoken)
Stakeholder management skills
Should be able to handle escalations both within the team and from the client side\
Knowledge of P2P end user functionality
Reporting experience
A VALID WORK PERMIT FOR EU IS REQUIRED
Full-Time Employee