Desktop Administrator

Duties and Responsibilities

• Consulting with users to determine hardware and software needs.

• Administer Network end user accounts. Create new user accounts.

• Manage access privileges of end users and maintain appropriate levels of security for various network resources.

• Develop and implement environment monitoring to ensure compliance with licensing, security, and configuration requirements.

• Assist with development and implementation of approved standards, policies, processes, and procedures that ensure stable, secure, and cost-effective end user computing environment.

• Assist with development and implementation of distribution packages to install software for desktop and laptop computers.

• Have a comprehensive knowledge and understanding of the ticket tracking system and asset inventory system.

• Conduct testing, troubleshooting and maintain user equipment.

• Work with vendors on warranty registration and replacements.

• Assist Network Administrator with Server and Network Management (when applicable).

• Respond to user’s needs in a prompt, courteous, professional manner.

• Establish and maintain effective professional working relationship with co-workers, and every level of management.

• Perform other duties as assigned.

Qualifications

• Associates Degree in IT or related experience.

• Experience with PC and Mac equipment.

• Prior experience supporting Microsoft Windows-compatible software applications in a networked environment.

• Strong familiarity with Microsoft Office 365 and other Microsoft desktop applications.

• Working knowledge and understanding with Microsoft Azure and Intune platforms.

• Prior experience that involved significant customer and end-user interaction.

• Analytical and problem-solving skills.

• Demonstrated aptitude for learning new technologies.

• Strong interpersonal skills.