Content Coordinator

Duties and Responsibilities

Deliver extraordinary customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses

Build new Red Roof Inn hotels in all databases

Gather necessary information

Communicate with GDS partners regarding new hotel according to established timelines

Complete data entry in all necessary systems with accuracy and thoroughness

Sync rates and room types to channels

Open hotel for booking on the opening date

Enter and maintain all property and brand-related information across multiple channels

Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines

Maintain notes and documentation related to all department procedures

Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner

Support sales, marketing, revenue management, and operations departments in efforts to improve bookings across all channels

Utilize online resources to research new hotels, identify attractions, and verify addresses/mileage

Provide support to travel agencies via phone and email

Answer inbound calls to the Content Distribution line

Other duties as assigned

Qualifications

Bachelor’s degree or equivalent work experience preferred

Basic knowledge of Microsoft Office (Word, Excel), proficient knowledge of Outlook (organizing emails across multiple boxes and archiving), and experience using the Internet to research and collect information required

Excellent verbal and written communication skills required

Need to have an acute attention to detail, ability to learn quickly, have excellent organization and time-management skills

Need to be able to work under pressure, keep current on a multitude of programs/policies, and multi-task with the flexibility to switch focuses as necessary to meet urgent deadlines

Need to be self-motivated and able to work independently

Experience in hospitality or travel industry preferred

Additional Information

The position is Monday through Friday, during regular business hours (shift ending no earlier than 5 pm)